Theme
Stats 1 - Outcome Band
A service-business outcome band with one lead result in a dark panel and supporting results that each show the earlier value, what changed, and the source.
Less coordination. More time for the work clients see.
11 hrs / week
Weekly coordination fell from 16 hrs to 5 hrs
Given back to each project lead
Status meetings, duplicate intake forms, and end-of-day check-ins moved onto one shared production board.
Time logs from 7 project leads, Jan to Mar 2026, compared with Oct to Dec 2025.
4 hrs
From 9.5 hrs
Median time to first reply
Client requests now arrive with an owner, a brief, and a due date.
Timestamps on 412 client requests, Q1 2026.
2.2 rounds
From 3.2 rounds
Revisions per deliverable
Clients approve against one decision record instead of long email threads.
Closeout records for 64 deliverables, Q1 2026.
4.8 / 5
Client clarity score
Clients rated how clear the owner, next step, and delivery date were.
Post-project survey, 24 of 27 clients replied.
All figures cover 18 active client projects. Each quarter compares the same seven leads.
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